Just have to log the events of the hours I've put in today trying to get anywhere with Paypal and Visa and what I saw in this whole maze.
First, I emailed Paypal again yesterday. You have to pick a topic, but none were my issue, so I wrote without one. Email wouldn't go through until I picked a topic. Then I had to pick a sub topic. None were mine. Again, it wouldn't go through. So I picked and it took me to a page to resolve a problem which I didn't have! But I emailed my message there anyway. Then a pop up came and I copied it:
We are unable to complete your request.So I went to someone's house with my long distance calling card to phone Paypal. I finally got to find out why my transaction for my writing course was cancelled. It was as I expected - the address did not match exactly.
An unexpected error has occurred.
I asked where my money was and the lady said "Visa has it". Then I asked them for help getting my money put back on Visa as this had been more than the 5 business days. She could not help me.
Then I called Visa. I sat through 5 long songs waiting for an agent and got fed up and put them on speaker while I worked. Thirty minutes later, I got through. I asked them what took so long to make my address change that I went into Money Mart twice to change. I couldn't believe the answer I got. "Oh, you have to make the change on line or phone us. We often don't get the information from their computers." I was incredulous. I asked, "Why have the agents at money mart not been told about this important piece of information? And did you know that you cannot make an address change online?" She had no answer. I told her my address got changed on the very day I put through a transaction and now it got cancelled, and even though it's been 11 days, my money still has not shown up on my card. I asked her to do whatever she had to do to get my money released.
What I heard next was unbelievable. "Oh, it isn't us. Paypal is holding your money." After picking my jaw off the floor, I told her that I had just talked to Paypal and they said it was Visa and I asked their help to call you. And now you are telling me it is THEM"???
I had no money left on my calling card after holding for so long, so I went back home and wrote off an email just now to Paypal. Again, the whole rigamorole about picking a topic. I wrote off two - one of each of two topics that were close and got the same popup message - that they were unable to complete my request.
But here is the gold I got out of this and what caused me to smile. Visa had a voice activated system and after the virtual lady gave a few alternatives, and did not understand my answer, I heard my voice become very clipped and finally saying, "NO" in a very loud voice when she misunderstood again. After that, she said a line that would ahve been perfect for a movie script: "I understand you want to exit the system?" I thought, "Geeze Louise, I'm being given the brush off because I got irritated with someone who isn't even real! Even the recorded voices don't put up with frustrated people!"
After that episode, I began the process. A few minutes into reclaiming my power - I saw it. "IT" was a giant maze. I had reached a dead end in the maze. I was above myself seeing myself reach that dead end and it hit me that this is ALL it was. Everytime I reached a seemingly dead end in getting things resolved, I was hitting a wall in the maze of my human game. Now that I could see that so clearly, I realized I just had to move my player, like I was a human size piece of chess.
That felt like such a win, that I didn't mind playing the waiting game after that. I got nowhere in the other game, but then, there is always tomorrow. I wonder what I'll pop in then.
Sweet Dreams!
P.S. I'm writing this post script as it is already tomorrow. I got an official email from Paypal telling me to how to finally change my address on the credit card I have with them. And guess what? After making the change, they said it could not be verified!!!
Then, when I logged into my Paypal today, I saw that they have taken off $1.50 for 4 transactions all today and one right after the other. For what I don't know. There is no explanation.
When I logged onto Visa, I was charged $1.50 twice. It actually said, "customer service agent". But I only got through once! Man oh man. Am I steamed!
So I quickly logged back into PayPal and deleted my Visa card. They will not have access to my card again. As I continued to read on Visa, it said that a merchant (in this case PayPal) can take up to 30 days to return money to a credit card after a transaction has been cancelled.
I want to give you a warning not to deal with PayPal or buy from a company that cannot afford to set up their own merchant visa. But I know that all of this is my own movie experience, and it isn't real. In the meantime, I'm fascinated at the details that this all took to make it so frustratingly real.
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